Frequently Asked Questions

Q: Do you offer payment plans or low-income pricing?

A: We do have a "Pay Ahead" payment plan for those with budget constraints and are always more than happy to work with those on a fixed- or low-income to find a solution to their training needs. If you need financial help to pay for training, please email us!

Q: What is your Deposit/Payment Policy?

A: Training Programs require a 50% deposit to schedule and must be paid in full prior to your first session. Group classes may be paid at the beginning of class (please arrive early if doing so) or paid ahead of time for convenience. 

Q: What is your Cancellation Policy?

A: We allow cancellations and rescheduling of training sessions if given at least 24 hours notice. Same-day cancellations and no-shows will be charged a "Cancellation Fee" of $25.

Q: What is your Refund Policy?

A: We are a small, local business and take your pet's training seriously. We put effort into every class and training plan and set aside time for each individual client to ensure their needs are met. For these reasons, refunds will not be given after a client has begun a program or class schedule. Refunds may be requested for unused programs, packages, or classes within 30 days of purchase.

Q: Can you help me train my therapy dog or service dog?

A: Unfortunately, this is an area of dog training that we are not confident assisting owners with just yet. If you are having problems sourcing a trainer to assist you, feel free to reach out and we can help you find one that suits your needs!

Q: I don't have a dog yet but have questions about training for a future dog.

A: We would love to answer them! Send us an email so we can chat!


P#: (502) 509-5359